GATEWAY MONITORS - NEW UPDATE (1/9/08) Bottom of page

NEW UPDATE (1/23/08) Below 1st update

NEW UPDATE & BEWARE HP COMPUTERS (9/26/08) Below 2nd update

 

WASTE YOUR MONEY - BUY GATEWAY - $450.00 FOR LESS THAN 1 YEARS USE

GATEWAY FPD 2185W TFT LCD MONITOR

Purchased 7/15/06 - Died 11/3/07 - Never abused

Supported by various measures of protection from power surges, etc.

 

Then get the runaround when you write to tech support online in hopes of getting a fair deal.

They help you to get your hopes up and then they stomp you into the ground.

Note:  this page is being created on 11/13/2007 November 13, 2007

Sent: Sunday, November 11, 2007 8:53 AM
Subject: Gateway Technical Support Questions AA3 (KMM25241520V89195L0KM)

Hello xxx,

This is a computer-generated response confirming that your e-mail
request has been received by Gateway.  There is no need to respond to
this message.  All inquiries are processed in the order they are
received.  A technician will review the message you have sent to Gateway
and respond accordingly.

In the future, if you have other questions unrelated to this particular
one, please complete the appropriate form located at http://support.gateway.com/support/ask_gateway.asp.
Upon submitting the form, a new Tracking ID pertaining to your new issue
will be provided to you.

We ask that you do not send multiple e-mail messages (with the same
question) before you have received a response, as this can cause
confusion and possibly delay your answer.

When replying back to Gateway, please leave the subject line unaltered.

We thank you for your inquiry.

Online Customer Support Team
Gateway

Left is their response to message posted online at Gateway

rest of correspondence follows

theirs on left - mine on right

Sent: Sunday, November 11, 2007 11:18 AM
Subject: Re: Gateway Technical Support Questions AA3 (KMM25241763V96734L0KM)

************************************************************************
Hello xxx,

Thank you for your e-mail.  If the monitor has no video, this happens if
the monitor is defective or the cables are loose.  I recommend that you
check the monitor cables and verify if everything is seated properly.  I
also recommend that you hook up the monitor to other system to isolate
the issue.

In addition, I can register your system for you.  Please confirm the
following information.  This would allow me to look up the records so I
can further assist you.
Personal Information
 
Home Phone: 
 
Monitor Information:
Model Number:
Serial Number:  (13-digit alphanumeric serial number)
Purchase Date: 
Purchase Location: 
Please reply to this message if you require further assistance with this
issue.  If your reply is received while I am out of the office, to
ensure a speedy resolution, your issue will be handled by one of my
colleagues.
Sincerely,

 ----- Original Message -----
From: "" <>
To: "Email Tech" <emailtech@>
Sent: Monday, November 12, 2007 10:18 AM
Subject: Re: Gateway Technical Support Questions AA3 (KMM25241763V96734L0KM)

 

I have had computers for many years.  The monitor was hooked up correctly
and just stopped working - we brought it to the repair dept. of Best Buy
where they hooked it up to another system and it would NOT start.
603-863-4408
FPD 2185W TFT LCD MONITOR
MPV63 50N 22245 - SERIAL NUMBER
7/15/06
CIRCUIT CITY - CONCORD, NH O3301

 

 

Sent: Monday, November 12, 2007 1:10 PM
Subject: Re: Gateway Technical Support Questions AA3 (KMM25245577V90982L0KM)

**********************************************************************
Hello xxx,
Thank you for your reply.  If hooking up the monitor to another system
and still it will not power on, then your monitor needs to be replaced.
However, for us to determine if your monitor is entitled for a
replacement, we need to verify its Proof of Purchase.

You can send the POP (Proof of Purchase) to Gateway at 801-907-3611. 
Send the fax to the attention: Warranty Verification.
NOTE: A credit card statement is not an acceptable proof of purchase.
Please include the following along with the POP:

1.  Name
2.  Phone number
3.  Address
4.  Serial number
5.  A short statement that the fax is for proof of purchase.

All information should be typed or written in black or blue ink.  This
fax goes to a specific team who will research the situation and amend
the warranty date.
You will be contacted in 24-48 hours by a representative.
I have documented this correspondence under Case Number 205047267 to
keep a record of your contact with us.  You may use this for future
reference with this issue.

Please reply to this message if you require further assistance with this
issue.  If your reply is received while I am out of the office, to
ensure a speedy resolution, your issue will be handled by one of my
colleagues.
Sincerely,

----- Original Message -----
From: "" <>
To: "Email Tech" <emailtech@>
Sent: Monday, November 12, 2007 1:36 PM
Subject: Re: Gateway Technical Support Questions AA3 (KMM25245577V90982L0KM)

 

Thank you for your reply
"A credit card statement is not an acceptable proof of purchase."
What is acceptable POP then?
What do I do if I do not have a fax?

 

Sent: Monday, November 12, 2007 2:43 PM
Subject: Re: Gateway Technical Support Questions AA3 (KMM25245942V96571L0KM)

**********************************************************************
Hello xxx,

Thank you for your reply.  The receipt when you purchase the monitor is
a valid Proof of Purchase.  In this case, you will need to contact the
retail store where you purchase it to obtain a copy of the official
receipt.
I have documented this correspondence under Case Number 205047267 to
keep a record of your contact with us.  You may use this for future
reference with this issue.
Please reply to this message if you require further assistance with this
issue.  If your reply is received while I am out of the office, to
ensure a speedy resolution, your issue will be handled by one of my
colleagues.

Sincerely,

 ----- Original Message -----
From: "" <>
To: "Email Tech" <emailtech@>
Sent: Tuesday, November 13, 2007 12:53 PM
Subject: Re: Gateway Technical Support Questions AA3 (KMM25245942V96571L0KM)

 

I do not have the option to send a fax on my PC
is there somewhere that I can email this info?
or snail mail it?
 

 

Sent: Tuesday, November 13, 2007 3:10 PM
Subject: Re: Gateway Technical Support Questions AA3 (KMM25250579V84604L0KM)

**********************************************************************
Hello xxx,

Thank you for your reply.  You can send as a snap shot of your receipt
to verify the valid Proof of Purchase for your monitor.

I hope that the above information is useful.

I have documented this correspondence in Case Number 205047267 in our
contact tracking database.  Please use this number in the future if you
need to contact us again regarding this issue.
Please reply to this message if you require further assistance with this
issue.  If your reply is received while I am out of the office, to
ensure a speedy resolution, your issue will be handled by one of my
colleagues.
Sincerely,

 ----- Original Message -----
From: "" <>
To: "Email Tech" <emailtech@>
Sent: Tuesday, November 13, 2007 4:01 PM
Subject: Re: Gateway Technical Support Questions AA3 (KMM25250579V84604L0KM)

 

Thank you for your reply
do you mean in email?
do I send here or is there a different address?

 

 

Sent: Tuesday, November 13, 2007 4:21 PM
Subject: Re: Gateway Technical Support Questions AA3 (KMM25250939V88865L0KM)

**********************************************************************
Hello xxx,

Thank you for your reply.  You can attached the snap shot of your  valid
Proof of Purchase to send it here.

I hope that the above information is helpful.

I have documented this correspondence in Case Number 205047267 in our
contact tracking database.  Please use this number in the future if you
need to contact us again regarding this issue.
Please reply to this message if you require further assistance with this
issue.  If your reply is received while I am out of the office, to
ensure a speedy resolution, your issue will be handled by one of my
colleagues.
Sincerely,

 ----- Original Message -----
From: "" <>
To: "Email Tech" <emailtech@>
Sent: Tuesday, November 13, 2007 6:56 PM
Subject: Re: Gateway Technical Support Questions AA3 (KMM25250939V88865L0KM)

 

thank you
(file attached)
 

 

Sent: Tuesday, November 13, 2007 7:35 PM
Subject: Re: Gateway Technical Support Questions AA3 (KMM25251712V528L0KM)

**********************************************************************
Hello xxx,

Thank you for your reply.  I have checked the proof of purchase you have
provided and it appears that it is already out of warranty.  What I can
recommend is to consult your nearest and trusted repair center to
further diagnose the monitor as they could provide series of tests to
exhaust this issue.

For more information on replacement monitor or to place your order,
please contact a Gateway Sales Consultant at the link below.

https://support.gateway.com/Support/copilot/en/us/chat_us_gw_upgrade.asp??id=32705118

Simply click the link above to contact a Gateway Consultant.  If you are
unable to click the link follow these steps to copy and paste the link.

1.  Highlight the entire link starting with http:

2.  Right click on the highlighted text

3.  Select copy from the menu

4.  Right click on the location field in your browser

5.  Select Paste from the menu

6.  Press Enter

Consultants are available everyday between 5:00 a.m. CST and 2:00 a.m.
CST.

I have documented this correspondence in Case Number 205047267 in our
contact tracking database.  Please use this number in the future if you
need to contact us again regarding this issue.

Please reply to this message if you require further assistance with this
issue.  If your reply is received while I am out of the office, to
ensure a speedy resolution, your issue will be handled by one of my
colleagues.

Sincerely,

 

----- Original Message -----
From: "" <>
To: "Email Tech" <emailtech@>
Sent: Tuesday, November 13, 2007 7:50 PM
Subject: Re: Gateway Technical Support Questions AA3 (KMM25251712V528L0KM)

 

this is what I received from another tech
PLEASE NOTE this part (since the monitor is only 1 year 3 months old)
" This fax goes to a specific team who will research the situation and amend
the warranty date."


xxx


"Hello xxx,

Thank you for your reply.  If hooking up the monitor to another system
and still it will not power on, then your monitor needs to be replaced.
However, for us to determine if your monitor is entitled for a
replacement, we need to verify its Proof of Purchase.

You can send the POP (Proof of Purchase) to Gateway at 801-907-3611.
Send the fax to the attention: Warranty Verification.

NOTE: A credit card statement is not an acceptable proof of purchase.
Please include the following along with the POP:

1.  Name
2.  Phone number
3.  Address
4.  Serial number
5.  A short statement that the fax is for proof of purchase.

All information should be typed or written in black or blue ink.  This
fax goes to a specific team who will research the situation and amend
the warranty date.

You will be contacted in 24-48 hours by a representative.


I have documented this correspondence under Case Number 205047267 to
keep a record of your contact with us.  You may use this for future
reference with this issue.

Please reply to this message if you require further assistance with this
issue.  If your reply is received while I am out of the office, to
ensure a speedy resolution, your issue will be handled by one of my
colleagues.

Sincerely,

xxx
Badge xxxxxxxx"

 

----- Original Message -----
From: "Email Tech" <emailtech@>
To: "" <>
Sent: Tuesday, November 13, 2007 9:13 PM
Subject: Re: Gateway Technical Support Questions AA3 (KMM25252079V6360L0KM)

 

Hello xxx,

Thank you for your e-mail.  If the monitor is more than a year old, it
is already out of warranty.  At this point, what I can best recommend
you is to bring the monitor into the nearest local repair shop for
repairs.

I have documented this correspondence under Case Number 205047267 to
keep a record of your contact with us.  You may use this for future
reference with this issue.

Please reply to this message if you require further assistance with this
issue.  If your reply is received while I am out of the office, to
ensure a speedy resolution, your issue will be handled by one of my
colleagues.

Sincerely,
 

 ----- Original Message -----
From: "" <>
To: "Email Tech" <emailtech@>
Sent: Tuesday, November 13, 2007 9:28 PM
Subject: Re: Gateway Technical Support Questions AA3 (KMM25252079V6360L0KM)

 

Then WHY did xxx Badge xxxxxxxx send me mail that the warranty could be
amended???
I will NEVER buy another Gateway product again -  I have an old Samsung LCD
monitor that is still going strong and I surely wish I had stayed with that
brand now after this rotten deal.
This product was NEVER abused and had various safety features used to
protect if from overloads, power surges, etc.
I saved for a long time and researched many monitors before deciding on this
one - I do not have a lot of money - your company is very unfriendly as far
as I am concerned and your product is NO GOOD if it cannot last over a year
and 3 mos.
AND as far as repairing this piece of crap goes Best Buy (where we took it
to see if it could be repaired) already told us that it would cost more to
repair than it was worth since apparently the systems board or whatever is
burned out.
WONDERFUL PRODUCT YOU GOT THERE!
I will reply to a lot more than you all about this crummy deal
 

 ----- Original Message -----
From: "Email Tech" <emailtech@>
To: "" <>
Sent: Tuesday, November 13, 2007 10:44 PM
Subject: Re: Gateway Technical Support Questions AA3 (KMM25252386V11817L0KM)

 

Hello xxx,

Thank you for your e-mail.  The warranty will be amended if the system
was indeed in warranty.  A proof of Purchase was requested to determine
if the monitor was indeed purchased on 11/15/2007 which was declared on
the submission form when you requested for support.  Moreover, the
purchase date that you provided on the submission form (11/15/2007) has
a significant gap with the release date of the product.  In any case,
the warranty status will be modified once proven that it is within the 1
year limited warranty.

However, based from your statement and the Proof of Purchase you
provided the system is more than a year old, making it out of warranty.

I have documented this correspondence under Case Number 205047267 to
keep a record of your contact with us.  You may use this for future
reference with this issue.

Please reply to this message if you require further assistance with this
issue.  If your reply is received while I am out of the office, to
ensure a speedy resolution, your issue will be handled by one of my
colleagues.

Sincerely,

Otto
Badge G------9

 ----- Original Message -----
From: "" <>
To: "Email Tech" <emailtech@>
Sent: Tuesday, November 13, 2007 11:34 PM
Subject: Re: Gateway Technical Support Questions AA3 (KMM25252386V11817L0KM)

 

you are totally full of crap
why would I tell you I bought the monitor on 11/15/07 when I contacted you
about originally it on 11/11/07 and TODAY is 11/13/07???
Are you on drugs???
THIS is what I wrote
"We brought it to Best Buy for testing and they said the "systems board?" is
probably fried and that it would cost more to fix than it was worth - this
monitor is 1 year 3 months old! JUST out of warranty.  I saved for quite a
while for a new widescreen monitor - I researched for a long time before
choosing this monitor.  I have a Samsung LCD that is many years old and
still going strong but I wanted a bigger monitor - I am NOT impressed with
Gateway and will NEVER buy another of your products after my experience with
this one"
AND WHY would the warranty NEED to be amended IF it was still under
warranty??
Do you think I am stupid???
BIG deal if it is over a year old RIGHT??? and NOT working!!!???
Something you pay $450.00 for should work for longer than 1 year and
3+months.


GATEWAY - Pay $450.00 for a monitor that lasts 15 months
http://www.witchywoman333.com/gateway_monitors.htm


 

 

 ----- Original Message -----
From: "Email Tech" <emailtech@>
To: "" <>
Sent: Tuesday, November 13, 2007 11:58 PM
Subject: Re: Gateway Technical Support Questions AA3 (KMM25252635V16277L0KM)

 

Hello xxx,

Thank you for your e-mail.  Our database shows that the system is out of
warranty.  Once the warranty is proven to be valid through the Proof of
Purchase we will amend it to honor the warranty.

You may check the information that you have submitted when you
originally ask for assistance to verify the purchase date declared. 

We can only act as to what our company policy may allow us.  Since it is
out of warranty we cannot provide the assistance you need.

I have documented this correspondence under Case Number 205047267 to
keep a record of your contact with us.  You may use this for future
reference with this issue.

Please reply to this message if you require further assistance with this
issue.  If your reply is received while I am out of the office, to
ensure a speedy resolution, your issue will be handled by one of my
colleagues.

Sincerely,

Otto
Badge G------9
 

----- Original Message -----
From: "" <>
To: "Email Tech" <emailtech@>
Sent: Wednesday, November 14, 2007 12:05 AM
Subject: Re: Gateway Technical Support Questions AA3 (KMM25252635V16277L0KM)

 

ALRIGHT
today is November 13, 2007 - 11/13/07 can you NOT SEE that in your reply???
YOU SHOW me where I said I bought a monitor (11/15/07) which is two days
FROM now!!!!
it was purchased 7/15/06
I said in my mail it was out of warranty by three months!!!!
and that a product that you pay $450.00 for should last more than 1 year and
3 months!
I should be contacting the better business bureau JUST BECAUSE of your idiot
attitude here!


 

 
----- Original Message -----
From: "Gateway" <email.gateway@>
To: "" <>
Sent: Wednesday, November 14, 2007 9:36 AM
Subject: Re: Gateway General Customer Service Questions AA3 (KMM25253453V50939L0KM)

 

**********************************************************************
Hello xxx,

I apologize for the inconvenience this has caused.

Please reply to this message if you require further assistance with this
issue.  If your reply is received while I am out of the office, to
ensure a speedy resolution, your issue will be handled by one of my
colleagues.

I nderstand that your monitor died. Please be informed that your monitor
is already out warranty the reason we cannot make a service repair for
it.

Sincerely,

 

 

----- Original Message -----
From: "" <>
To: "Gateway" <email.gateway@>
Sent: Wednesday, November 14, 2007 9:47 AM
Subject: Re: Gateway General Customer Service Questions AA3 (KMM25253453V50939L0KM)

 

Yeah big help
What happened to Russel who told me to send in the proof of purchase to have
the warranty amended???
I have read all about this piece of junk all over the internet in the last
two days - IF I had known this when I bought it would never had bought
Gateway. .
Many, many people had the same problems with it not turning on or off and
having to unplug it and plug it back in to get it to work again but I must be
the only one that had the piece of junk die as soon as it was out of
warranty???
And I have read that the actual screen is by Samsung but the circuit board,
which is what Best Buy told me is the cause of it NOT WORKING AT ALL ANY
MORE, is by who knows???  So is not worth fixing.
I am NOT rich - I saved for this piece of junk.
Best Buy actually told me to sell the screen on eBay to try to recoup some
of  my loss.
I have a Samsung LCD it is old but it still works - sorry I strayed to your
bigger but worthless monitor.
 

 

----- Original Message -----
From: "Gateway" <email.gateway@>
To: "" <>
Sent: Wednesday, November 14, 2007 11:30 AM
Subject: Re: Gateway General Customer Service Questions AA3 (KMM25254010V57758L0KM)

 

**********************************************************************
Hello xxx,

I apologize for the inconvenience this has caused.

In as much I want to process a replacement for your monitor, however, I
have check your records and it shows that your monitor is already out of
warranty.

To fully address the issue on your monitor, I recommend that you contact
the nearest computer repair shop.

I hope that the above information is helpful.

I have documented this correspondence in Case Number 205047267 in our
contact tracking database.  Please use this number in the future if you
need to contact us again regarding this issue.

Please reply to this message if you require further assistance with this
issue.  If your reply is received while I am out of the office, to
ensure a speedy resolution, your issue will be handled by one of my
colleagues.

Sincerely,


 

 

----- Original Message -----
From: "" <>
To: "Gateway" <email.gateway@>
Sent: Wednesday, November 14, 2007 11:40 AM
Subject: Re: Gateway General Customer Service Questions AA3 (KMM25254010V57758L0KM)

 

WHY was I told by
Russel
Badge GWEL5120
TO do this then if it was all for nothing???:
"Please include the following along with the POP:

1.  Name
2.  Phone number
3.  Address
4.  Serial number
5.  A short statement that the fax is for proof of purchase.

All information should be typed or written in black or blue ink.  This
fax goes to a specific team who will research the situation and amend
the warranty date.

You will be contacted in 24-48 hours by a representative."
I do not have a fax so someone told me to email the image and then you all
blew me off
I DO NOT HAVE A FAX - so someone told me to email the image and then the bit
with OTTO insisting that I stated that I bought it on 11/15/07 started and
this was on 11/13/07!!!
I do not appreciate being called a liar by someone who does not even know
WHAT DAY IT IS!
I stated from the very start of all this mess that it was 3 months out of
warranty and it was ridiculous to have a product that cost a few hundred NOT
last even a year and a half!!!
MOST monitors have a longer warranty than that - I am so sorry that I dealt
with your nasty company at all

DO NOT bother giving me any more run around
I have had quite enough

 

   
 

Just a few of the reviews by others of this monitor

 
http://reviews.digitaltrends.com/user_reviews3383.html   -  there are links to more pages on that one
 
 
 
 
 
If you want to commiserate or congratulate contact me at:        me.dewitch at gmail.com  - you know how to write it -

 

UPDATE - 1/9/08

I reported Gateway to the BBB yesterday.
Tonight while I was fixing dinner I got a call from them (gateway) telling me that my serial number was invalid.
No big surprise to me to hear that from them after the way I was treated by their tech support.
The monitor, since it does not work at all, was stored away in its box in the cellar - I did not have time to go in the cellar and drag it out since I had just put stuff that needed watching on the stove so I asked them to call me back in an hour or so and he said he would - YEAH RIGHT
Paul brought the dang thing upstairs for me - the serial number I gave them is listed THREE times on the box and is also on the monitor.
They did finally call back much later and I told them the serial number was on the box three times and on the monitor also -he then asked me if I had actually taken the monitor out of the box to see if it was the same serial number - YES!!!
So then they asked me to fax the proof or purchase - don't have a fax (or don't know how to make it works since the PC is on cable not a phone line) so emailed it to them.
Awhile later the phone rang again.
They are sending me a new monitor!
I can barely believe it!
Wonder if it will work???
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

UPDATE - 1/23/08

The replacement  monitor arrived yesterday - I hooked it up to the computer and left it on all day.
It seemed fine.
I turned it off before going to bed.
This morning I started it all up and there was no image on the screen, it was just black but the power button was on.
I could not shut it off, I had to unplug it to shut it off then plug it back in and restart it to get it to work.
This is the same thing that happened to my original as soon as it was out of warranty.
It got to the point where I had to leave it on all the time or it would not restart.  One night I accidentally shut it off and it never came back on again.
Also, there is no warranty registration with this replacement.  A second replacement is on the way.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

UPDATE - 9/26/08

The second replacement has been connected to my old eMachine since I received it in January. It had not been used hardly at all.
But is HAS been used a LOT in the last month or more since my less than 2 year old HP Pavilion m7690e decided to start giving me major problems.
The Gateway Monitor seems to be working well but will not know that it is RIGHT until it has at least a 1 1/2 years use on it.

 

 BEWARE HP COMPUTERS (9/26/08)

 

WASTE YOUR MONEY - BUY HP - $1200+ FOR LESS THAN 2 YEARS USE

HP Pavilion m7690e Media Center PC

Purchased mid 12/06 (do not have the exact date since the first one we received did not work at all and had to be returned and replaced)

Started acting strange mid August 2008 (after SP3 was installed - hmmm)  

Tried to reformat and "recovery partition" would not work 

Recovery DVDs (created when it was brand new) also would not work - but HAD worked previously 

Ordered new recovery DVDs and those would not work

 

We did not purchase the extended warranty since we have had 2 HP's before and never had problems with them - BIG MISTAKE on our part!!!
Contacted HP and they sent me another set of the same recovery disks even though I told them that the number on their disks and the number that was on the tag on the bottom of my PC did not match.
Of course they did not work either. Just got the message that they were not the right disks for the PC on the screen when I tried to used them, which was the message that I got with the first set and also the set I created when the PC was new (and had used successfully once before). When I tried to used the recovery partition it told me it was empty but it wasn't, I could SEE the files that were on it.
Got the usual run around at HP because the PC was out of warranty and we had not purchased the extended warranty.

 
I do have to give HP credit since they decided to give me a case manager and he DID try to help me. He had me ship my PC back and they reloaded the operating system (at a price).


The PC is back and it works but not well - there is no software on it to run the light scribe and there was when it was new.  I do not know why if the operating system was reloaded the same way the recovery disks were when it was new that I do not have the software anymore???
Also I have used PC Pitstop in the past and they save my results - the result for the RAM for this PC is now nearly 2/3 LESS than it was before AND it is not even listed as an HP PC any more, it is listed as an ASUSTek???

I have tried to contact this case manager through his email for several days now but have gotten no response.